Cancellation Policy
Cancellation before shipment:
If the order or the item(s) that you want to cancel have not been shipped yet, you can cancel it right from your account dashboard or write to our customer support team on [email protected].
In such cases, the order will be cancelled and the money will be refunded to you within 3-5 working days after the cancellation request. In some circumstances, it might take upto 7 working days.
Cancellation post shipment:
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected].
- In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
- Refund will be initiated once we receive the product(s) back and verify its packaging/condition.
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 1 – 3 working days after receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- In addition, we also provide the hassle-free option of refund through Goodness Farm coupons and reward points, which can be used during future purchases.
What if I used discount vouchers or reward points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel the order.
If you had redeemed reward points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds
We process a replacement or refund only if the product is found defective/stale/unusable during delivery.
Step 1: Contact our Customer Support team via email ([email protected]) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to replace/refund your order.
Step 3: We will initiate the refund or replacement accordingly.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the amount.
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 3 days of receiving the order:
Step 1: Contact our Customer Support team via email ([email protected]) within 3 business days of receiving the order.
Step 2: Provide us with your order ID details and your request to replace/refund your order.
Step 3: We will initiate the refund or replacement accordingly.
Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the amount.